Return Policy

Requesting a return

Our current return policy allows a return request within 30 days after receiving an eligible item. Items must be unworn or unused, with tags and original packaging, and you will need proof of purchase.

Contact Support@foxtailglobal.com before sending anything back. Once a request is accepted, we provide the return shipping label and instructions, including the return address. For a change-of-mind return, you pay the return shipping cost; if we provide a prepaid label, its cost is deducted from your refund. Unrequested returns are not accepted.

Damaged or incorrect items

Inspect your order when it arrives and contact us immediately if an item is defective, damaged, or incorrect. Include your order number and clear photos so we can review the issue.

Custom items and other exceptions

Our current policy excludes customized or personalized products, sale items, and gift cards from ordinary returns. Other exceptions are listed in the full policy. If a custom item arrives damaged or incorrect, contact us so we can review the issue.

Refunds

We notify you after receiving and inspecting a return. Approved refunds are issued to the original payment method within 10 business days; your bank may take additional time to post the refund. Contact us if more than 15 business days have passed after approval.

This page is a practical summary. Please read the full Return and Refund Policy, including applicable regional terms and all exceptions.